NEDBANK - DOESNT MAKE THINGS HAPPEN

We are not receiving any correspondence for our home loan account. Not via email as requested more than a dozen times. We have been to your GREENSTONE BRANCH twice to have this matter resolved, however we still do not more than SIX months since our last visit to the branch - we do not receive our bond<br> statements. What is a client supposed to do when they have tried in VAIN to get these statements. We have spoken with - TERSIA ARMSTRONG - who was supposed to rectify the statement email address to [Email Removed] and have subsequently left dozens of messages for her to call us which she does not. She was supposed to meet with us on the 31st March at 10h45 yet THABOGO met with us instead of Tersia. Mr & Mrs DUFF flew in from ENGLAND to attend this meeting, yet we were brushed off as if we didn't exist. Thabogo promised to do the necessary reconciliation on our account which to date has never happened. We have tried again today the 02nd September at the following times to contact TERSIA who is supposed to be the head of the department - 09h30, with Lelanie 10h06 and again with Dakalo at 14h30 and this stage I think the only remedy is to actually go vocal to the media with this.