Nedbank doesnt know where my bank card is

Its been two weeks now I cannot access my money, my card expired then I was told I will get my bank card in 7 working days. When it was time to get my bank card I was told to go to life style when I got there to my surprise there where renovations going on there. I called head office I was told to go back the renovations are done. I just came from life style nedbank in centurion and I was told that according to the system the card is suppose to be there but they cannot find it and I was advised to call during the course of the week. so basically they making their problems mine I'm suppose to call them and find out if they found my bank card. mean while I cannot get access my own money. I'm taking the business else where. Its not the first time this happens clearly its not the last time.