LO
Lu-Ann Oosthuizen

1 reviews | Active since Aug 2018

27 Oct 2018, 13:10

Nedbank doesn't care about the safety of their customers

Nedbank Festival Mall - what a disgrace! Feels absolutely NOTHING for the safety of their customers. I was there today @ 11:50 when a gentleman pushed me around for "jumping the queue". Yet, your staff refused to help him correct that it was in fact my 3rd visit with the same issue and I was told my one of your managers that I wouldn't have to wait in the queue again and that I would be assist immediately. When I asked for security today to remove this gentleman away from me, your staff laughed and advised there was no need. Therefore, I believe that Nedbank approves it good that men can push woman around and hurt woman. You allowed this gentleman to hurt me and I had my 8-month old baby with me. Thank goodness my husband arrived within a couple of minutes - God knows what could have happened. If you can't ensure your clients' safety at all times, you shouldn't be in business!! Disgusted!!

0
Replies (1)
Nedbank
Nedbank's reply27 Oct 2018, 19:20
Official

Dear Lu Ann

We apologise for the bad experience you had at our branch. Kindly note that a Manager will contact you during business hours to discuss the matter.

Regards

Client Services Support