1 reviews | Active since Aug 2018
Nedbank doesn't care about the safety of their customers
Nedbank Festival Mall - what a disgrace! Feels absolutely NOTHING for the safety of their customers. I was there today @ 11:50 when a gentleman pushed me around for "jumping the queue". Yet, your staff refused to help him correct that it was in fact my 3rd visit with the same issue and I was told my one of your managers that I wouldn't have to wait in the queue again and that I would be assist immediately. When I asked for security today to remove this gentleman away from me, your staff laughed and advised there was no need. Therefore, I believe that Nedbank approves it good that men can push woman around and hurt woman. You allowed this gentleman to hurt me and I had my 8-month old baby with me. Thank goodness my husband arrived within a couple of minutes - God knows what could have happened. If you can't ensure your clients' safety at all times, you shouldn't be in business!! Disgusted!!
Dear Lu Ann
We apologise for the bad experience you had at our branch. Kindly note that a Manager will contact you during business hours to discuss the matter.
Regards
Client Services Support
Dear Lu Ann
We apologise for the bad experience you had at our branch. Kindly note that a Manager will contact you during business hours to discuss the matter.
Regards
Client Services Support
