Nedbank doesn't care about it's clients

After trying to open up a business account, I was informed that I had flagged due to *****. This was in 2022. Three years ago.

It was strange to me, as it wasnt in my credit report, nor was I contacted regarding this. I went into my local Nedbank branch and was told that they don't have any phones and that I had to contact their customer help line.

After holding on for about 37 minutes, I was rerouted to about four people. Only to get to the last person, telling me I have to call saps ***** prevention. Still not telling me WHY I have been flagged.

So, 1. Nedbank did not contact me BEFORE flagging me for "*****", informing me what it is that I had done wrong and 2. They just don't care about their clients (now ex client).

I am now left with a lot of questions, with no answers and struggling to open up a business account.