Nedbank doesn't care about its client

On the 28/10/2017 I went to nedbank to revers unauthorised debit order but ddn't recieve my money in that day so I went back on the 31/10 after waiting for almost an hour I was told that I received it the same day I reversed but when I asked for the bank statements I was told that I have to get it on the ATM because they no longer print statements for client inside the bank , so it means I had to go Que again and my statements and sms notifications from nedbank they don't correspond I was left just like that with my problems still the.