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craigbarrett.za craigbarrett.za
1 reviews | Active since Mar 2009
10 Oct 2019, 15:59
Nedbank doesn't bother to respond to contact centre emails
Money has been transferred out of my account to a beneficiary set up years ago as a bank-approved beneficiary. However, it turns out that the target account changed, so now over R2000 is gone from my account into who knows what account. I've tried emailing Nedbank, but apparently they've fired everyone in the contact centre and turned off the auto-responder. For some reason the email address is still available on the site, perhaps in an attempt to fool customers into thinking they'll get some service.
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craigbarrett.za craigbarrett.za's updateReviewer Update
04 Nov 2019, 17:56So far Nedbank has only pretended to take action. I was sent an email claiming that the problem had been passed on to someone for investigation, but over two weeks later I've received no updates and that person is ignoring my attempts to get an update.
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craigbarrett.za craigbarrett.za's update04 Nov 2019, 17:56
Reviewer Update
So far Nedbank has only pretended to take action. I was sent an email claiming that the problem had been passed on to someone for investigation, but over two weeks later I've received no updates and that person is ignoring my attempts to get an update.