Nedbank doesn’t assist!

I opened up Nedbank4Me bank accounts for two of my sons. This was done last year sometime, we’ve recieved cards for both accounts and I am able to see the accounts on my Nedbank app, however we are not able to access or use these accounts/cards. I’ve contacted our private banker for assistance, this was September 2024, she said she would assist, but nothing! I’ve recently contacted her again with the same query, again, promised to assist.. my issue is that one of my boys will be travelling the end of this month and will need his account/card to be active. This is becoming a nightmare, like so many other issues I’ve had over my time with Nedbank!