GC
Graham C

1 reviews | Active since Jun 2014

25 May 2015, 11:43

Nedbank doesn't understand their own products!!!

A year or so ago I purchased a Nedbank Pocket Pos machine for use on my market stall. It works brilliantly, first time every time, with my very old Blackberry but now it's time for me to change to a new phone<br> I rang the call centre as I'd heard that the Nedbank Pocket Pos app doesn't work with all android phones. Here's what happened:-<br> First call to the merchant assist call centre - \Sorry we don't know but we'll log a support call with the Pocket Pos technicians"<br> Quite soon I received a call from the Pocket Pos technician who also wasn't up to speed. She assured me that the app worked with all Samsung & I-Phones (too expensive for me). She knew it wouldn't work with a Hauwei phone. Didn't know about a LG or Sony phone. I must log on to Nedbank's Simply Biz and there I'll find a list of phones that would or wouldn't work.<br> Been there (and this may be because I'm old!!!) but I could nothing that could help. <br> Next plan was to log a request with Nedbank's online help service - 3 weeks later and still no response.<br> I'm beginning to wish I'd gone to ABSA for a pebble - does anyone know if the Nedbank Pocket Pos app works with a LG G3 or Sony Experia Z3???"""

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Replies (1)
Nedbank
Nedbank's reply25 May 2015, 11:56
Official
Hello Graham Clarke,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team