NEDBANK DOESN'T CARE!

I've been having issues accessing this credit card and I was told that I should pay an upfront fee on my other account in order to use it (which I did). I then took the time to go the branch to check if I can access my balance etc. (Since I've been preaching this during the week). After all that effort, I still can't access my card. At the branch I was told to phone the call centre (which I did) and spoke to a call-centre consultant who referred me to another department where the hold (or whatever it is) was removed. The consultant then told me to not leave the branch before letting \re-encoding"the card in order for it to work and I can check balances etc.<br> So after going up and down with Nedbank"