Nedbank does not want to close my current account as requested instead the consultants are taking me from pillar to post. I'm fed up and I will never use nedbank again I will even take my active account away from them. Consultant are responsive and unprof

During the month of August 2018, I have called nedbank requesting them to close my current account as I've never used it and it keeps on charging me unnecessary interest . Nedbank consultant told me that my account was in arrear with -R181 and I was advised to go and make payment. I went to Highveld Mall on the 21 August 2018 to deposit 190 as advised by a consultant then after depositing I immediately called nedbank with an intention to close the account on the very same day, then I was advised to wait for the deposit to clear into my as it takes 24 hours for payment to clear. On the 22 August 2018 I then made follow up in connection with closure of the account. The Nedbank consultant put through to the department responsible for accounts closure where I was told that they unable to close my account from their side however they will escalate my request to relevant people who will assist me with my request. On the 22 August, I called nedbank the same process was followed then I spoke to a consultant who told me that she could see the note on system with regard to my request that my application to close the account is being processed. I waited until the 31 August 2018 then I was surprised by the new statement which said I was owing nedbank -R223. Nedbank did not close my account instead they continued to charge me monthly interest. On the 31 of August 2018 I was told that my account in is negative balance and that I must deposit money but after the depositing money they do not close my account as per the request.

Nedbank does not want to close my current account as requested instead the consultants are taking me from pillar to post. I'm fed up and I will never use nedbank again I will even take my active account away from them. Consultant are responsive and unprofessional.