Nedbank does not value its customers.

Ever tried escalating an issue that the ordinary process does not resolve? Well, I have. Nedbank now does not tell you who the manager in charge is "for sercurity reasons". No matter how many times you are for your call to be esalated as the ground level staff is unable to assist, each tme you will either have the phone dropped in your ear, outrigth refusal to escalate or just be transferred to another call centre agent who repeats all of the above. After 31+ years of banking with Nedbank, I can honesly say that is it time to move on. Even paying the exhorbitant private client fees, you still don't get help. Nedbank, you have fallen from grace and very badly so. I will be seeing you.