Nedbank does not seem to know what a Will Trust is.

After two phone calls, the second one being 20.04 minutes, the first one disconnected by ?? and despite speaking to at least 7 people I was told to call ********** 743. I did .. For 6 years I have been sent a monthly statement on a Will Trust. This stopped in April 2017. I am a trustee. Last year I was given all the tax statements. No problem. (two investments of my 98 year old mother). This year I FORTUNATELY had the power of attorney with me because it was not on Illovo branch system despite the POA having been signed at Illovo. I was then given the tax cert for my mother PLEASE... I need a statement for end Feb on said Will Trust and a tax certificate. I think all bank employees should be informed about what a Will Trust is and not always try and out me through to Nedgroup.