Nedbank does not respond to Hello Peter complaint.

So Nedbank has not responded to my post from 12 Oct. So I post it again....... So, I phone Nedbank to cancel my credit card. Before phoning, I make sure it is paid up. Eventually I get to the right department. I am told there are a few rands outstanding, and I must pay, and I must phone back. I do what I am told. I pay and phone back after a day or two. I am told they will send it to the back office. I get my statement this morning, and it is not cancelled, and I am being charged again. I am not spending another hour on the phone with Nedbank with no results.