Nedbank does not refund your own money

I am already struggling 3 weeks to get my refund of R3,000 from nedbank.

The personal banking consultants call center said that the money was transferred to the centurion branch suspense account - however they are not able to assist me in refunding this money into my account. They have emailed the branch manager & my personal banker directly @ the Centurion branch twice over the past 3 weeks and still no response. Not even my personal banker responds to my email - so what is the use of this bank not even responding and will I even get my money back. As I am loosing interest on this money that I wanted to pay into a savings account 3 weeks ago.

Maybe it is better to move banks as Nedbank services is not as good as previously.

Lets see if they respond to this !!!

Regards