Nedbank does not pay attention to detail.

I have just opened an account a week ago with Nedbank and I'm already having an unpleasant journey this far! On my banking app it shows that I'm in -R160 for card delivery. I called in to inform them that I collected my card at La Lucia. Which I was notified upon collection rom Nedbank. Therefor it beats me how I can still be charged a delivery fee for a card I collected. When I spoke to the agent this morning she said i would need to go to the branch cause that's where they charged me the R160 for delivery there is nothing she would be able to do about it. This is rather ridiculous!