Nedbank does not listen!

I have 2 business accounts, 1 savings and an investment account and have been asking since I had my accounts (online on my profile and via e-mail) that statements be e-mailed and not be sent via post (paper). I am charged weekly for paper statements and still have not received one statement on e-mail. This is ridiculous as I never requested them to be sent via post. Regardless of my many requests to change the method and write back the costs, Nedbank still continues to send me paper statements and charge me for them. I am very close to taking my business elsewhere as they simply do not listen to their customers!