Nedbank does not know what happened to bank card they were supposed to deliver in January 2026!!!!!

Trying to track down my mother-in-laws credit card that we paid R150 to be delivered.

She app**** for it in JANUARY already.

Have made numerous phone calls over the months. Nobody knows what is going on and every time we phone they just escalate the matter.

How many times do they actually have to escalate a problem before something gets done?

All i want is my bank card so I can have access to my money.