Nedbank does not know their systems!

I tred to open a bank account online a few weeks ago. The online page stops at the private banker allocation. I called numerous times to Nedbank and I keep getting transferred or they drop the call. Its obvious their condultants do not know what to do. In the meantime I am receiving smses from Nedbank asking me to complete the application. Why does nobody know what is going on there Nedbank? This is a poor customer experience and very frustrating!