Nedbank does not know how to handle applications

Good Evening

To whom it may concern.

I have app**** for a loan from nedbank and have received the below email.

This email was not a very pleasant email as i am banking with nedbank since 2014. Nedbank is my first ever account from the time i started working.

Every month my salary goes into my nedbank account since 2014.

The below email states that you have to have 3 month bank statement in order to proceed with the loan and because of that my loan was declined.

I BANK WITH NEDBAN**** YOU GUYS HAVE ACCESS TO MY MONEY EVERY MONTH!!! SURELY YOU HAVE ACCESS TO PULL A 3 MONTHS BANK STATEMENT!!!

Whoever was assessing my application are clearly not right in their mind! Or clearly doesnt know how to do their job! Or they are highly intoxicated because it is a friday!

This is utter nonsense! If i could swear nedbank i would use all different languages but i wont because clearly you dont value me as a loyal customer!

I was going to buy a car and i thought nedbank will help me but clearly i was wrong.

Nevertheless i app**** for the loan from capitec and it is approved. I will pay off my credit card with nedbank and move to FNB. I know losing one customer may not mean anything to a big company like you guys but i will never refer anyone to use nedbank in my life!

I am still shocked about the procedure and how you guys do not live up to your values that you brag about! I have never had a problem with nedbank before! But i guess all good things must come to an end.i thought i could rely on my bank to help me achieve something but clearly its just a slogan in the company.

With me being a platinum cheque account holder i thought that it helps but its all nonsense lol. Capitec being a smaller bank than nedbank has way better service.