NEDBANK DOES NOT HAVE MANAGERS AND SUPERVISORS TO ASSIST CLIENTS THAT SIMPLY WANT FEEDBACK

i am utterly and irrevocably shocked that the personal loans department at nedbank does not have a manager or a team leader to assist clients when it is requested. i spoke to fatima, kc, mbali, filly regarding a query i have because apparently someone in their pay-outs office made a mistake when capturing my details. i have had to call them without anybody providing me with feedback and when i request to speak to a team leader or a manager they are not available and the staff is not allowed to provide me with their names in order for me to follow up again. MY ISSUE WAS APPARENTLY ESCALATED YESTERDAY AND THIS MORNING AND AGAIN IM FOLLOWING UP BECAUSE THEY DONT GIVE THE CLIENTS FEEDBACK i will appreciate it if anybody that can provide me with some sort of answer can call me back on *** . THE LEVEL OF CUSTOMER SERVICE IS SHOCKING