Nedbank does not get back to their clients
<p>Hi Nedbank ,</p> <p> </p> <p>I trust that you are , well . I have app**** for a Credit Card Limit increase, on the 03rd-July-2017 . Telephonically .A few days later I called to obtain a update . I was told due to ITC , I am being declined , however I asked for what listings</p> <p> </p> <p>I was told by the agent at the time , due to listings of House and Home / FNB discovery credit card . I however informed the agent that I have , proof of full payment on e-mail . Confirmation of return mail confirming paid up letters in 2016 .</p> <p> </p> <p>The agent mentioned , they will log a dispute . However I have sent e-mails to carddocs and as per mail trail and attached of proof of payment . To date no reply from Nedbank , I have contact your Credit Card Division 4 times</p> <p> </p> <p>Also my payment history is regular . Furthermore , I have all payments of everything to date , nothing is outstanding , should additional , information be required , please conatct me . No reply over a month for being a Nedbank client for over 20 years , unbelievable</p>
Dear Bmwm
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Bmwm
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Hi Nedbank Client Services ,
I was called , a short while after my complaint on Tuesday 08th-August-2017 , by Nedbank client services , Nicolas Govender , the matter was discussed and Mr Govender followed up my application . Within less than 30 min , my application was resolved .
Thank you , Mr Govender for your dedication and great service , it is really appreciated . Sure that high volumes of applications do at times , delay feedback and this does happen in any business organization , however all resolved by Nedbank . Thank you .
It is the first time , I had an issue where Nedbank did not meet my expectations , over 24 years of banking with them . So it’s actually great .
My apologies , for any inconvenience caused , appreciate your service .
Best regards
J Keyser
Hi Nedbank Client Services ,
I was called , a short while after my complaint on Tuesday 08th-August-2017 , by Nedbank client services , Nicolas Govender , the matter was discussed and Mr Govender followed up my application . Within less than 30 min , my application was resolved .
Thank you , Mr Govender for your dedication and great service , it is really appreciated . Sure that high volumes of applications do at times , delay feedback and this does happen in any business organization , however all resolved by Nedbank . Thank you .
It is the first time , I had an issue where Nedbank did not meet my expectations , over 24 years of banking with them . So it’s actually great .
My apologies , for any inconvenience caused , appreciate your service .
Best regards
J Keyser
Thank you for the positive feedback and for allowing us to Make Things Happen.
Kind regards
Client Experience Team.
Thank you for the positive feedback and for allowing us to Make Things Happen.
Kind regards
Client Experience Team.