Nedbank does not close your bank account!

I actually do not event know where to start! After receiving my annual bonus I was so excited to finally close my credit card and that was the first thing I did in December!<br> I made sure that my balance was ZERO and phoned the Nedbank Contact Centre to cancel my credit card.<br> I was assured that my account would be rendered inactive within one or two working days.<br> At the end of December I received a credit card statement with a monthly fee to be paid and I had to go into Nedbank to enquire why my credit card was not closed? The Sunninghill branch said that there was an unknown error and they assured me that my account would be closed WITHIN A DAY OR TWO.<br> So I get an urgent phonecall from Nedbank today notifying me that I have R500.00 outstanding on MY CREDIT CARD. I was flabbergasted as I did not realise that my account WAS STILL OPEN. There was a debit order from rubybox that, if this did not happen I would not event have realised the account was open! THE SAME THING HAPPENED TO MY CHEQUE ACCOUNT THIS MONTH and the branch manager said that the account was closed at the Sunninghill Branch but another branch opened it again. What an utter load of nonsense and poor customer service.