DN
Deborah N

1 reviews | Active since Mar 2018

06 Mar 2018, 12:46

Nedbank does not cater for DEAF people.

Please could you update your customer data for people with disabilities - move with the times please. It would make a vast different to your customer service to be sensitive towards people with disabilities especially those who are DEAF. Instead of sending an sms or an email - i am left frustrated by daily calls from ********** & ********** which i cannot pick up because i am deaf and telecommunication is completely out of question for me.

Drop me an email or sms instead of harassing me with calls - sure you figured something is wrong if i am not picking up your calls.!!!!

0
Replies (1)
Nedbank
Nedbank's reply06 Mar 2018, 13:01
Official

Dear Deborah

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Experience Team