Nedbank does not care about new customers

Nedbank contacted me for a credit card application. I went through the process with their agent and was asked to send in documents for verification before my application could be approved, After two weeks of my email to them being unopened, I contacted the agent to express my displeasure at being ignored. He was apologetic and told me that my application had been approved and that my card was sitting at the branch for collection. I knew that this was not true because I had received an sms on the day that he claimed the card was delivered to the branch requesting the documents which I had already sent to him a week before. He tried to call me to resolve the problem and I informed him that I was unavailable to speak to him but that he should call me again and I gave him a time to call me. I am still waiting for his call over a week later. What a waste of time.