Nedbank does not care about its clients.

Dear Hellopeter.

I had a credit card with Nedbank and I failed to pay accordingly but upon receiving the last letter of demand, I paid R2800 directly to Nedbank out of R5000 that I owed.Later I got a call from VVM Attorneys to say that my account had been handed over by Nedbank for collection.I accepted that and paid two instalments to VVM knowing that the R2800 was being included in the total amount owed by me. When I called VVM to get a settlement amount, I learned that the R2800 was not included, when I enquired about it, VVM said I should contact Nedbank as the money was paid directly to them.I went to Nedbank branch and they said by the time I paid R2800, my account had already been handed over so I needed to speak to VVM about it as they no more have access to the account.VVM says Nedbank has to transfer the R2800 to them so that it reflects. Nedbank says they can not do that VVM has to update on their side.I have been sent from pillar to post and my life is on stand still.ALL I WANT IS TO SETTLE but I can not do that If I am being overcharged as VVM expects me to pay the initial amount I owed excluding the R2800 as they say that is with Nedbank.I have proof of payment with me but Nedbank does not want anything to do with it. I am very disappointed in Nedbank and their service.I will never trust them again.

My life is on stand still.What can I to resolve this matter?Please help.