Nedbank does not care.

I opened a Pay as you use and Nedbank4me accounts online and the cards were meant to be delivered to my address. The main reason for applying online was because i am not in South Africa and it would be convenient for the cards to be delivered.Its been months now and not one of them was delivered. I contacted Nedbank and I was told to go to the branch even after explaining that I am not in the country, nothing was done. The Pay as you use account appears on my online profile and a few weeks ago I realised that there was a "maintenance" charge of R 185. I then contacted Nedbank again and spoke to a Gregory who admitted the error and said he would escalate the case to managers. A week later, nothing had been done and when I contacted Nedbank and spoke to a Lufuno, she said she didn't see any requests done and said that she would escalate it herself and email me. No communication since. Another week, I spoke to a Chloe and she told me that the request has been done and they're still waiting for a manager to sort this out. Until now, nothing has been done.