nedbank does not care

Nedbank Nicoleway has been such a disappointment to me. I joined the greenbacks program months ago and never received my card. I then ordered a shop card weeks ago and never received an sms to pick it up.

When my credit card expired I was not told to bring of residence and went all the way to the branch for nothing.

Today I went to the branch, got a ticket and explained I will be going to the shops first. When I got back the lady (who happened to be sitting on the floor, yes the floor) told me well my number had been called and so I need a new number. What finished me was the manner in which I was told. Not sorry man that even though you explained this to the gentleman and was not advised correctly lets see or I am sorry this is our procedure.

I was called weeks ago for my cheque card and still no sms. In fact I had even forgotten the card is expiring

Nedbank has lost so much of its love for customers. To the employees we are truly nothing. I am appalled at their don't care attitude. You will lose loyal customers Nedbank if this continues