Nedbank does it again !!!!

As first time home owners we are suppose to be happy, but since our home registered we have had nothing but a bad taste in our mouths. We have been paying our bond for 3 months, end of March 2015 my husband realised that an extra amount of R 600 + was deducted from his bank account, without any prior notification, no sms, no telephone call, just deducting. we followed up and was told because we do not have insurance on the building, we have forwarded all documents to the lawyers as requested. I have forwarded all the insurance documents on Thursday 02 April 2015 making them aware that the building was on cover since our home was registered. Up untill today we have not had any feedback whatsoever that this was received, but Nedbank can deduct without any hesitation as they please. I feel very uneasy doing business with Nedbank, as a client i feel that we should have been made aware of the situation without us not knowing of extra money that is being deducted from our account. Just shows you now that you want the refund that was not suppose to be deducted they dont even reply or confirm receipt of the communication. I will never do any business with Nedbank again, very unhappy clien