Nedbank Dobsonville mall bad service

Very unhappy with the service and the staff attitude from Nedbank Dobsonville mall. First of all their queuing system sucks, we 1st get to queue at the door before we could be let in and the sad part is that even the elderly people are given same treatment, they don't care.

Then eventually they will allow you in but still sort of queuing 2nd phase and be kept waiting again, until when getting to 3rd phase only then you're given the queuing ticket number.

After that long wait and being called next, you get a grumpy consultant who would hardly greet. After processing the query they promise they will call in 39 minutes and they never do.

They are giving a sub standard service maybe because they are dealing with majority of people coming from the township and yet they forget that therefore fee we pay is the same everywhere.

I'm contemplating closing my account with Nedbank, their service never improve.