Nedbank do you support ************ ?

So long story short i was ****med by a person on facebook marketplace. Contacted someone, all seemed legit, got his banking details, paid a deposit and he ghosted me. So .. i have his banking details right ? Wrong! I reported to FNB and i have reported it to Nedbank. Nedbank respond with, his account was used and the funds have already been removed before blocking. +1 point they blocked his account. -10 points, they will not assist any further and told me to take up with SAPS. Ok .. well im going to report the guy, but who do i report ? Can i confirm its the same person ? their response .. cant give that info .. great so i can take it up with SAPS but i dont even know if my case is against the same person. I even asked, can you just confirm the name?

Well Nedbank, how can you help me? Cause apparently you cant give me the details to someone who ****med me and possibly countless others? No rather, sorry for you bud, you the idiot .. we will just block his **** account .. nevermind the fact, he could have multiple accounts with you. Is it Nedbank, lets support ********** or protect them rather ? At the end of the day, you can either do one of two things. Help the person who is ****med track down or supply information so it can be dealt with by SAPS or you can block his account and remove yourself from the liability without assisting and let this a**hole get away with *****.

What are you going to do ?