Nedbank do you really want new clients

On the 16 Sept 2021 I opened a Savy account on the money app. The next day I went in to the klerksdorp cbd branch for fingerprints ect TILL TODAY MY ACCOUNT IS NOT OPENED. AFTER ALOT OF PHONES CALLS EMAILS I JUST DO NOT GET ASSISTANCE. IF THIS WAS NOT A REQUIREMENT ON YOUR HOMELOAN I WOULDN'T BE INTERESTED IN an account with service like this