Nedbank Do Not Update Credit Profile Until Paid Up

I have settled all my creditors and rebuilding my credit profile, however Nedbank Personal loan wont le me prosper. I've complained in may here on Site. Claudine Pillay Client services manager she was busy with my claim but ever know the issue is not resolved. I have try to pay more money towards my personal loan but the only this Nedbank is doing is to update the current balance and without updating the monthly Installment on credit bureaus which makes hard for me to get credit anywhere. my monthly Installment is R38000 and I have already pay R25800 but nedbank don't bother to update.

Last week Friday I call Nedbank Client Services Manager I was told that the monthly Instalment will be updated once I settle my account. I refuse to accept this because as per The National Credit Act No. 34 of 2005, Nedbank is meant to update payment history on a monthly basis usually within 30 days of a payment cycle and/or having received payment from a customer. Nedbank is also responsible for providing the credit bureaus with accurate information which in this case is not being done. Once advised Nedbank of this they now refuse to provide me with proof where in the Credit Act it shows the payment can only be updated once the account is paid in full.