Nedbank Do Not Update Credit Profile Until Paid

I have had a query with Nedbank since the 29th July and till date it is not resolved. I cannot believe it takes forever to get information out of a Client Service Support Centre. I send an email and the guy literally contacts be after a week. I send another email and the same happens. I requested for Nedbank to update my payments history with the credit bureau as they have been receiving monthly payments without fail from me for the past 4 years and i get told by Vis that it can only happen once my judgment is paid in full. I am not asking for the judgement to be removed, just for the payment history to show i am paying for the past 4 years. I refuse to accept this because as per The National Credit Act No. 34 of 2005, Nedbank is meant to update payment history on a monthly basis usually within 30 days of a payment cycle and/or having received payment from a customer. Nedbank is also responsible for providing the credit bureaus with accurate information which in this case is not being done. Once advised Nedbank of this they now refuse to provide me with proof where in the Credit Act it shows the payment can only be updated once judgment paid in full.