NEDBANK DO NOT CARE ABOUT THERE CUSTOMERS

When opened my account early October 2019 the consultant Cheryl did not order my cards. I only got my cards after 3 weeks. Today when i try to withdraw money i get a slip stating i must contact the bank. I called customer care and i get told that i have fica issues. I told Phephela that i opened the account in October 2019 and had access to my money so how could it be a fica issue. I asked hime if i can open a account without fica documents abd he said no. I was then told my Claudia that Cheryl didn't send through my fica documents. I asked why am i being punished if a nedbank employee didn't ti their job. The only response i got was i apologise. I explained to Phephela that i neex to buy food for my family to have our sunday lunch byt he just said sorry cant help. I asked for R500 to be available then they can sort out the rest of the issues tomorrow. I was told sorry i know your family wont have foid but there is nothing i can do. NEDBANK IS THE WORST AND ABSOLUTELY HAVE NI CUSTOMER SERVICE. ANYBODY WHI IS CONSIDERING TO BANK WITH NEDBANK PLEASE RUN TO ANY OTHER BANK. NEDBANK WILL LEAVE YOUE KIDS AND FAMILY WITHOUT FOID EVEN IF THEY MADE THE MISTAKE. NEDBANK WILL ALWAYS BE THE WORST BANK EVER. PLEASE MESSAGE ME IF YOU KNOW OF ANOTHER REVIEW PLATFORM WHERE I CAN DISCREDIT NEDBANK FOR THEIR TERRIBLE LACK IN SERVICE DELIVERY. CUSTOMERS PLEASE RUN TO ANY ITHER BANKS BEFORE YOU FAMILY MUST ALSO GO HUNGRY