Nedbank do not care about their customers!!!

Haven’t experienced such POOR service in a while. App**** for an Amex card (they are the only Amex associate bank in SA) online on 3 September 2019 as i thought it to be more convenient. Worst mistake ever as Nedbank is clearly not geared for on;ine banking. I was provisionally approve and Immediately uploaded the required documents. Received confirmation that I was provisionally approved. When i did not get any further feedback 2 days later, I followed up on Thursday, Friday and Tuesday. All of the Call Center agents had different opinions on why their could be a delay in the application. The one lady actually said it sometimes takes more than a month. A month? In this day and age? I then lodged a complaint on 10th and received a call from Riaan Pattinson this morning, promising the escalate my case. My hopes for acceptable service was dashed by the same Riaan when he sent me a ‘cold’ email this afternoon that my application has been cancelled and that i need to reapply as it registered as a Nedbank gold CC. Are they serious? After a week of waiting and follow ups they add to my inconvenience in stead of resolving my issues. Incompetence at worse! What happened to your high service standards Nedbank? What happened to your ‘Ask Once’ promise? Please fix you systems and invedt in proper training of your staff!!!