JH
Jeanie H
1 reviews | Active since Mar 2021
06 May 2025, 08:42
NEDBANK DO NOT BANK WITH NEDBANK!!!
I posted a complaint a few days ago regarding poor service from Nedbank, and to date, I have not received a single call or email offering any assistance. This continued silence is completely unacceptable. I have voice recordings of the incident that clearly show how Nedbank failed to assist me when I needed support the most.
It’s truly disappointing to see such a lack of accountability and care. Not one person has made any effort to follow up or resolve the issue. I expected better from a bank that claims to value its customers.
I will be exploring other channels and options to escalate this matter further if needed. Poor service like this should not be tolerated.
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Replies (1)JH
Jeanie H's updateReviewer Update
07 May 2025, 13:20Still no feedback from NEDBANK , called a few times yesterday with no resolution as they keep referring me back to the other bank (and transfer after transfer to another agent with the one call - almost an hour for the one call). We did follow the procedure and advised that the account was incorrect and yet you allowed your client to withdraw the funds. You have the information of your client to go after them!! Protecting the wrong person seems to take priority here, nice to know that Nedbank can not be trusted. Easy to take but not to assist for rectification,
They are not even concerned about reviews as no contact was received from them.
They are not even concerned about reviews as no contact was received from them.
JH
Jeanie H's update07 May 2025, 13:20
Reviewer Update
Still no feedback from NEDBANK , called a few times yesterday with no resolution as they keep referring me back to the other bank (and transfer after transfer to another agent with the one call - almost an hour for the one call). We did follow the procedure and advised that the account was incorrect and yet you allowed your client to withdraw the funds. You have the information of your client to go after them!! Protecting the wrong person seems to take priority here, nice to know that Nedbank can not be trusted. Easy to take but not to assist for rectification,
They are not even concerned about reviews as no contact was received from them.
They are not even concerned about reviews as no contact was received from them.