Nedbank do better. Support your Private Banking Clients

On Saturday 2023.02.04, there was a ***** case logged with head office, where the agent assisted Tony Pereira by canceling his cards to limit any activity on his account. ***** reference ***1.

He has been in Pongola branch 4 times this week and till date, is unable to use his app or his credit card as the limits can not be set. After receiving an sms to say his credit card was in branch, he went to collect and was firstly told that the card was not there and then told to wait as the person who deals with card issuing is on lunch. When finally given his card, he had to go outside to the atm to change his own pin on both his cards. He was then told that access to app will only be restored after some investigation by head office. Does it take an entire week to investigate and restore access to a private client to access his accounts???

Today 2023/02/11, he called head office and was told to call his private banker during office hours.

He has explained numerous times that he needs access to his accounts as he will be travelling from Tuesday this coming week.

Is this the level of service that Nedbank offers its Private Clients?

Shocking.