NEDBANK ***** DIVISION LISTEN TO YOUR RECORDINGS AND GIVE SERVICE TO YOUR CUSTOMERS, GET RID OF DISHONESTY

On the 9th of March 2026, late afternoon I received a call from the nedbank ***** division that there is some irregular activities that is taking place on my account, I told him that I am not doing any transactions and don't intend to, he says he will reverse if any transaction is going through and then the phone cut and I did get messages on my phone from Nedbank for take a lot, Rochester furnishers and I never bought anything from take a lot, or Rochester furnishers, early the next morning the 10th I went to nedbank changed my card, pin numbers etc, then I check my bank account on the 11th only to find out an amount of R3590 was deducted off from my account for Rochester furnishers, I immediately contacted the ***** department and first I was IWAS told by the bank it will take 3 to 4 Days then it was another scenario between 4 to 6 weeks, I explained to the ***** department, I am a pensioner and 75Yrs old and I still have to take care of three children who my niece abandoned them and can they please speed up the process as I do need that monies, they said they would try, the next day I get a message that there is nothing they can do as I pressed 1 which I don't know what that means, I never went into my account to agree on this, I don't know or heard of Rochester furnishers, I've heard of take a lot but I never ever done business with either of them, seems like the **** came from the ***** department, 1. ***** department phoned 2. Then I get these messages 3. I Say no I do not owe them 4. The phone cuts automatically 5. Then no answer 6. I go to the bank the next day change all details 7. Two days after that R3590.00 paid into Rochester furnishers account after I said on the 9th that no monies go thru. But it still goes thru so who does one trust I have been with Nedbank since I was 17 yrs old I am now 75, this is the second incident the first incident I made a mistake by depositing into the wrong account and to rectify I had to pay a fee to reverse but the money was never reversed this is asking Nedbank how and why is this happening, nedbank has recordings of the calls so they say, can they not go back and check or do we have dishonest people and not all are