NEDBANK -DISRESPECT FOR LOYAL CLIENTS

I am stuck at an Engen garage for the past 12 hours because my cards are restricted. No cash on me because we are in 2026. My app says “pending approval” no communication was sent out for verification of personal details. Had to fill up my car and i couldn't pay. Customer service says it takes up to 48 hours to be verified. Sorry for the inconvenience. Really?? A 59 year old single female sitting alone at a garage far from my house, because Nedbank decided to block my account. I have been a client for the past 38 years.