Nedbank disregard its clients and consistently default on their promises

<p>I conducted a send imali transaction around 23 May 2019 and the recipient received the sms but could not withdraw the money because the sms was backdated and subsequently had expired. He requested another pin through *120*011* but was still unable to withdraw the money. This led him to visit the Nedbank branch to inquire and was told that I, the sender, needed to visit the nearest Nedbank branch for help. I visited the Braamfontein Nedbank branch on 29 April and the Newmarket Branch in Alberton 3 May and on both instances I was referred to the phone booth and told that the Branch consultants could not help with my situation. The gentlemen I spoke to on the 3 of May confirmed that the money was deducted from my account but had not been withdrawn by the intended recipient and given the amount of time idling it should be deposited back to my account by CO Monday (6 May 2019). He further said I should wait until the set date and if it does not reflect in my account by then I should contact the call centre and they will do a manual deposit, as such I conformed. The gentlemen promised to send me the reference number via sms following our phone call but this did not happen. Since then, I have made numerous phone calls to the Nedbank call centre ( ********** 111 &amp; ********** ) and had, on every contact, to painfully explain my story from the beginning. Their response and promises - that I will be sent an sms and contacted back with feedback - have been consistent with every consultant but they all defaulted in their promissory, as no one sent me the reference number nor called me back. (Some of the call centre agent names I recall are: ************** ) All I need is to have my money reversed so that I can go on with life in peace - is that too much to ask or should I look for the bank that will take me serious and end this painful relationship I have with you NEDBANK****!!!!!!!!</p>