Nedbank Disregard for Clients

Today 7 aug 2924 needed to deposit cash into my nedbank acc ans used the Atm at the randridge mall in Randpark Ridge. The atm swallowed the cash but did not register the deposit and no receipt issued. I called Premier banking and the Team Lead Eugenia Sithole would not take the call. I called the Managing Partners office Mr Thomas Ciko. His PA also did not answer the call. I left a message with recelption who promised to pass the message to Mr Thomas but since 11am till now 16h46 no assistance. I now get an sms telling me it will take 21 days to resolve. I needed to have the cash sent due desparate urgency. Now because of Nedbanks ineffeciencies and poor support infrastructure i am having suffer. Even though i like every other client pay the bank to ensure we are not unconvenienced.