Nedbank disgusting to no service what so ever.

Nedbank stopped my debit card. My purchases declined. Spend days in the phone and was told I reported the card lost or ******. I never did and they could find no discussion at all. I had to go into the branch in Mossel bay to get a new card. I was guaranteed that the R150 card fee would not apply as the bank made the error. I was charged and after phone call and e mails they said it was reversed. Reference ***1 Dorothy Snyman. Till today nothing has happened. I have written to Mrs Snyman as well as a e mail to complaints department and nobody bothers to come back to me. This is just unexceptable. Since joining Nedbank I have had so many ***** cases on my account and I have had to pay for new cards. Please could you assist with this situation.