Nedbank--Disgusting Client Service

I've been trying now for more than two months to change my cell nr. I am currently working abroad. I cannot do any banking transactions. I bought a new phone, filled in all the forms and had them certified, as been requested by the bank, they had a conference call with me. My Id document was taken into the branch to be certified as been requested, I spend more than R1400 on two phone calls to the bank, 62 e-mails and still no action. Can you imagine!!!!! No access to your money for more than 3 months now, and the bank just don't care!!!!!!!! Disgusting is not even a nice word to describe the service,,,, that is if yo u can call it Service.............