NEDBANK Disgusted and Dissapointed in Nedbank NO Client Service

<p>14th February I accidently paid the incorrect vendor listed on my beneficiary list via eft, As soon as I realised that I contacted Nedbank via telephone they suggested I complete a recall form which they sent to me the following day 15th February 2017 , After 10days the recall department came back saying it was unsuccessful, I have been trying to get this money back as I did not owe this vendor the funds I called the contact details given by Nedbank and was told I have to sort it out with my bank being Nedbank, after 4 months I am still battling is Nedbank not supposed to assist its clients first what happened to their MOTTO “How can we help you” . Firstly Yes I paid the incorrect vendor but a eft transfer sometimes takes up to 3 days to reflect in another bank, I informed Nedbank immediately of the incorrect vendor, they sent the form through the next day only, and if Nedbank had stopped it immediately when I called before it was even cleared in the incorrect vendor account we would not have had this problem</p> <p>I am a client of Nedbank and yes to you the amount of money might be insignificant but to me it’s a huge amount of money, Nedbank should be protecting me as I am the client of Nedbank, The level of service and the attitude received from Nedbank was so disgusting they kept on just giving reference numbers kept just resending the same email from one department to another and I’m sure they haven’t even made an effort to actually try and assist me. NEDBANK NEEDS TO RETURN MY R2,700.00 asap,</p> <p> Ref: ********** ********** 1</p> <p>Ref: CCM# ********** </p> <p> </p> <p>At the end of everything Nedbank has the audacity to tell me In conclusion, our office have exhausted all avenues and can regrettably not assist in pursuing your concerns any further</p> <p> </p> <p>They are not assisting ‘WOW” WHAT A BANK – I wonder if they have the same attitude with there really wealthy clients? or is it because I am an ordinary client therefore they refuse to return my funds</p> <p> NEDBANK MUST RETURN MY FUNDS R2,700.00 ITS MY OWN MONEY</p>