Nedbank, Disgraceful Service

Nedbank called me to offer me an upgrade on my student account that I had which i was not even aware of. They said the account was opened up and has been "Dormant" since 2013.

I said that I want to close the bank account immediately and that they can keep the R13 balance that is in the account.

- The first person that I spoke to said that she has successfully closed the bank account and that I will receive the confirmation via e-mail shortly. This confirmation was never received.

- They carried on hounding me via phone calls to upgrade my account and offer me a credit card and overdraft facilities. I called in again to close the account upon which they told me that they first need to Activate the account before being able to close it. This account was then activated from their side, but they then told me that I need to call back after 24 hours to close the account as it cant be closed within 24 hours after it has been re-activated.

- I waited 24 hours and called back again to close this account, upon which they told me that this cannot be done via the telephone and that I need to go into one of their branches to close the account. I asked to speak to their manager regarding this situation, this was blatantly ignored and they tranferred me to their complaints department instead of the manager.

- The complaints department took all of my details(which is already loaded onto the system) and told me that they cant help me close this account, they first need to "Investigate" this and get back to me at a later stage.

They continue to phone me and offer me upgrades as they would just like to make money from me, and thet clearly dont care about anything more. Every other banking institution that I have banked with has allowed me to close bank accounts over the phone.

I dont understand what is so difficult. Why cant they just close my bank account as I have instructed them to do? They have wasted over 60 minutes of my airtime and this bank account is still not closed. Their employees clearly are *********** and have not received the necessary training required in order to deal with basic day to day tasks. This shows how poor Nedbank really is. I cannot imagine actually banking with them and trusting Nedbank to handle my money and investments if they cannot deal with such basic problem solving. I will not recommend Nedbank to any person, and would strongly recommend against banking with Nedbank.