Nedbank - Disgraceful customer services!

A week later, several more ignored emails and zero progress update from the bank that I pay administration fees to. Nobody from the Nedbank SOS Update department has the decency to respond to my emails, Nedbank Client Care - No common courtesy to respond either. I tried using Nedbank Facebook Messenger....after getting all my details regarding my case, their response....it has been escalated and I should wait for contact from "the team". We are back at square one! We have past the 100 day mark with my request for assistance. I am willing to bet that they will contact me the very first day after my Nedbank Homeloan goes unpaid due to their inability to resolve my banking app issue. Pathetic! Customer service department has failed me.