NEDBANK DISGRACE CUSTOMER SERVICE

I received a send-imali from my sister on the 14th of Nov 2018 and on the 16th Nov 2018 tried to withdraw the funds using send-imali option on the ATM however the send-imali apparently had no funds available and on that I tried the Mobi-Money option and it approved the transaction but the ATM did not dispense the notes as a result it issued two ATM slips the one for confirming the withdrawal and the one for cancelling the transaction. Upon this, on the 17th Nov 2018 went to a branch were I lodged my query and was issued with a reference number and was told that they need to investigate and it would only take up to 4 working days had i used the Nedbank ATM. Its been 9 days today and i have lost count of how many times been calling in to get an update about my case, Instead one of the consultants closed my case as resolved, meaning had i not been constantly checking the matter was never going to be attended to and the consultants are all telling me the same story that they are escalating the matter. I consider this a Gross, Disgusting Service I have ever received, Inconvenience because I have used an amount of R100 in airtime but there is still no feedback about some progress in my case. I doubt if the CEO cares or knows about customer service because clearly Nedbank does not have it!