Hellopeter
Share Your Experience
RG
Rico G

1 reviews | Active since Aug 2018

26 Feb 2019, 11:35

NEDBANK DISGRACE!!!!!

Absolute disgusting service.

I have been under debt councelling for 2 years. 2 months ago i have cancelled the debt councelling and proven to the court that i could afford all my monthly installments. All the banks EXCEPT NEDBANK has updated my credit profile. Even transunion removed the flag. Only problem now is that Nedbank listed my credit card as overdue and in arrears with R49000. The problem is on my credit profile the installment amount showing R49000.00 Per month which now is affecting my score and my chances of getting loans ect.

Now this morning i tried calling them again. This is how the story goes. Call the call center. Then they tell me its still under debt councelling, so they transfered me to debt department. Eventualy after holding 10 mins. Debt dept tells me it no longer with them its back to card dept. Card dept tells me no its now with legal. Get to legal they tell me its now with debt dept.

Need i say anymore??????????? Im sure by now you will realize how gatvol I am that i have logged a complaint with banking services ombudsman!!!!!!!!!!!!!!!!!

0
Replies (4)
Nedbank
Nedbank's reply26 Feb 2019, 11:40
Official
Dear Rico dewet Gerber                                     Your concerns have been noted and a resolution manager will contact you to discuss the way forward. 
Kind regards
Client Service Support
RG
Rico G's update26 Feb 2019, 12:00
Reviewer Update
I am waiting impatiently!!!
RG
Rico G's update27 Feb 2019, 19:33
Reviewer Update
And yet i am still waiting. I have recieved an email saying they are looking into the matter. Its now 2 business days just to check their system to see where the fualt lies. Isnt it just terrible????
RG
Rico G's update08 Mar 2019, 15:18
Reviewer Update
Even after my post on hellopeter this is the attitude they give me and its been more than a week now and im still waiting for an answer. Dear Mr De Gerber , Kindly note that we have 21 working days to provide you with feedback on this complaint before you can escalate to the Banking Ombudsman, The matter is still being looked into and we will provide you with feedback as timeously as possible, However , should you still wish to proceed to the Banking Ombudsman please advise me and we will then have to close this matter on our end. We apologise for the delay. Isnt this just terrible???? It takes them 21 days to type in something to update the system.