Nedbank disappoints with bad client service.

On the 29th of July 2019 I went to a Nedbank branch to request confirmation of banking details. The consultant printed me the letter and had it stamped and signed by the bank manager. I submitted the Confirmation of Banking details for a funeral claim and the funds were process into the Nedbank account. After about 2 days I went to enquire why was the money no reflecting at the same Nedbank branch and was told that the account in question was closed 2 years prior. Now I wonder how can you issue confirmation of banking details for a closed account and have 2 separate people in the same branch not see that this is a closed account ? Also, now the money is allegedly in a suspense account with Nedbank but no one seems to be able to know how I should go about locating it. Including the branch manager.