Nedbank disappoints once again...

I sent money from my bank account to my cell phone number & a friend's who also banks with Nedbank to withdraw funds from the ATM. Both of us tried 3 different ATM's and kept getting the same message that there were no funds available to withdraw. We both received an sms which contained the pin to use at the ATM, meaning the funds were sent successfully to both our numbers. <br> <br> I then called Nedbank the next day to query this and was firstly shocked that the Nedbank representative had no idea that it was possible and asked me how I did it... I then called again earlier today and they couldn't figure out why it wasn't working. They then asked me to call ***and asked me to be directed to the cell phone banking department. <br> <br> I explained the entire situation and the only conclusion she could give me was that the ATM's I tried didn't have enough denomination... 3 different ATM's and 2 different clients get the same issue and it's the ATM that doesn't have enough money, REALLY????? <br> <br> So Nedbank failed once again to assist me with a simple query in less than a month! Well done... Looks like only an executive knows whats going on and how to assist a customer. Unbelievable!